Help

This help page provides the below listed help contents.
This includes:

  1. Starter Kit
  2. CPC TDS API Overview
  3. TSP Test Certify
  4. Common Issues & Quick Fixes
  5. Frquently Asked Questions(FAQ)

Common Issues & Quick Fixes
  1. Can not log in after registration: Your account is still pending approval.
  2. No activation email: Check Spam/Junk or ask support to resend.
  3. Activation rejected: Contact support through suvidha-support@tdscpc.gov.in email for clarification.
  4. Delayed approval: Send your registration details to suvidha-support@tdscpc.gov.in email for verification.
  5. Invalid email or password: Confirm your email; click Forgot your password? to reset.
  6. Account not activated / pending approval: Wait for admin approval or contact support through suvidha-support@tdscpc.gov.in email.
  7. Client Secret lost or exposed: Regenerate the Client Secret in the app page.
  8. Application created but status shows “Pending/Approval Needed: Application requires administrator approval
  9. Name already taken” when creating app: Another application exists with the same name.Use a unique, descriptive name
Frequently Asked Questions(FAQ)
1. Why does my account require admin approval?

To ensure that only authorized TSP users access internal or sensitive APIs.

2. How long should approval take?

Most approvals are completed within 1–24 hours.

3. Can I log in before my account is activated?

No. You must wait for the administrator to activate your account before you can access the Developer Portal.

4. Who do I contact for urgent activation?

TDS Support through suvidha-support@tdscpc.gov.in email or your TDS project coordinator.

5. I’m not receiving the activation email. What should I do?

Possible Causes:

  • Email went to Spam/Junk folder
  • Email was mistyped during registration

How to Fix:

  1. Check Spam/Junk/Promotions folders.
  2. If still not received, contact TDS Support suvidha-support@tdscpc.gov.in email for manual activation.
6. My login page keeps refreshing. How do I fix it?

This issue is usually caused by caching or cookie problems in the browser.

Fix:

  • Clear browser cache & cookies
  • Try private/incognito mode
  • Ensure cookies are allowed for the portal domain
  • Try a different browser (Chrome/Edge recommended)
7. I get “Invalid email or password.”

Fix:

  1. Verify you are using the same email used during registration.
  2. Use “Forgot your password?” to reset your password.
8. Can I retrieve a lost Client Secret?

No. Once lost, you must regenerate a new Client Secret.

9. Is the Client ID sensitive?

It’s not confidential, but should not be shared unnecessarily.

10. Can I create multiple secrets?

No, Application allow one active secrets at a time.